Brands & Social Media

Brands and social media in 2026

5.79 Billion people uses social media till 2026 (BL). This surge of users left an impact on how customer behaves towards a brand. Social media platforms provide an intractive environment where brands can engage with there customers. Customers can create a bond with their preferable brands. Social media has not changed how a brand communicates. … Read more

CRM and Customer Service are not same

CRM and Customer Service are not same

Introduction Businesses are evolving on a rapid scale now a days. How companies are adopting new technologies like artificial intelligence, is crucial for their growth. A company creates some value for the customers then they communicate those values with their potential customers. There are several steps to run a business effectively. Customer Relationship Management (CRM) … Read more